Tag: Customer

FTX Advisers Disclosed Customer Data After FBI Subpoenas

FTX advisers Alvarez & Marsal (A&M) sent information on FTX customer trades to at least five field offices of the US Federal Bureau...

SEC Still Has Questions About Binance.US Customer Assets

The US Securities and Exchange Commission (SEC) filed new papers expressing frustration at Binance.US’s lack of cooperation. According to the agency, the exchange’s...

Alarming Lack of Customer Verification in UK Crypto Firms

Newly released survey data from SmartSearch have raised concerns over the commitment of cryptocurrency firms when it comes to effective customer verification. According...

Reports of Voyager Digital Customer Data Breach

Former customers of Voyager Digital, the bankrupt crypto lender that went bust in 2022, may have had their personal data compromised. According to a...

Mox Bank Froze Customer Accounts Linked to Crypto Transactions

Customers of Mox Bank, a Chinese online-only bank, took to social media to air their grievances over frozen accounts. The bank had blocked...

Singapore MAS Compels Exchanges to Separate Customer Assets

Singapore crypto exchanges must keep customer assets in a Statutory Trust to prevent their loss if the company goes bankrupt, the Monetary Authority...

KuCoin Rolls Out New KYC Policy, Customer Reactions Are Mixed

Seychelles-headquartered crypto exchange KuCoin has announced that it has ramped up its know-your-customer (KYC) policies. The move comes amid increasing regulatory pressure on...

Bittrex Initiates Customer Refunds Despite Government Opposition

Former customers of the defunct crypto exchange Bittrex US will be able to claim their funds this week. However, in some cases, customers...

SEC Sues Binance, CZ Allegedly Misused Customer Assets

The Securities and Exchange Commission (SEC) has sued Binance, the world’s largest crypto exchange, over reputed securities law breaches. The 13 charges are...

Paxful CEO Confirms $4.4M of Customer Funds Still Frozen

Ray Youssef, the co-founder of Bitcoin marketplace Paxful, has assured creditors that the platform is under the supervision of a custodian and he...

Coinbase Plan to Keep Customer Disputes out of Court

Coinbase is arguing in the Supreme Court to put an automatic stay on its legal cases, citing the arbitration clause in the user...

Binance Commingled Customer Funds With Reserve Assets

Binance admitted that it keeps collateral for its BNB Smart Chain and BNB Beacon Chain versions of 94 crypto assets in the same...

Cameron Winklevoss Asks Genesis to Return Customer Funds

Cameron Winklevoss wrote an open letter to Barry Silbert asking him to solve Gemini Earn users’ problems by Jan. 8 Gemini had partnered with...

FTX Japan Set to Begin Returning Customer Funds in February

In a statement released Thursday, FTX Japan confirmed plans to begin returning customer assets by February next year. Customers looking to withdraw their lost...

Gemini Hit With Phishing Attack, 5.7M Customer Emails Leaked

As if the news wasn’t bad enough in the crypto industry, Gemini customers are bracing for a wave of phishing attacks. On Dec. 14,...